How to Accept Tickets on Ticketmaster

by | Nov 18, 2025 | Resources

If you’re expecting a Ticketmaster transfer or you’re staring at the “Accept Tickets” button wondering what happens next, you’re in the right place.

In this guide, we’ll walk through exactly how to accept tickets on Ticketmaster, step-by-step, plus a quick overview of common errors and how to avoid scams. We’ll also reference the video below, which visually walks through the same process from start to finish.

How to Accept Tickets on Ticketmaster (Step-by-Step)

You can accept tickets from either your phone or a computer. The steps are almost identical; only the layout changes slightly.

Accepting Tickets From the Email (Most Common)

1. Open the transfer email

    • Search for a subject line like:

      “Your Ticket Transfer is Ready To Be Accepted” or “John sent you tickets”

2. Click the “Accept Tickets” button

    • This button takes you to Ticketmaster (or a team/venue Account Manager page for certain sports teams).

3. Sign in or create an account

    • If you already have a Ticketmaster account with that email, just enter your password.

    • If not, choose Create Account and register using the same email address from the transfer email.

4. Follow any on-screen verification

    • For certain events, Ticketmaster may text you a one-time code to verify your identity. Enter the code to continue. Ticketmaster Help

5. View your tickets

    • After you’ve accepted, click View Tickets, or go to My Tickets / My Events in your account.

    • You should now see the event listed with your seats.

    Verifying You Successfully Accepted Your Ticket Transfer

    If you’ve already clicked the email or text link once and you’re not sure what happened, you can also check directly in the Ticketmaster app:

    1. Download the Ticketmaster app

      • From the App Store (iOS) or Google Play (Android).

    2. Sign in with the same email that received the transfer.

    3. Tap My Events / My Tickets at the bottom of the app.

    4. Select your event.

      • If the transfer went through, your tickets will be there and ready to scan.

    Adding Your Tickets to Apple Wallet or Google Wallet (Optional but Recommended)

    Once the tickets show in your Ticketmaster account, you can make your life easier at the gate by adding them to your phone’s wallet.

    On iPhone (Apple Wallet):

    1. Open the Ticketmaster app and sign in.
    2. Tap My Events and choose your event.
    3. Tap Add to Apple Wallet and confirm.
    4. At the venue, open Apple Wallet and tap the event pass to scan.

    On Android (Google Wallet / Google Pay):

    1. Open the Ticketmaster app and sign in.
    2. Tap My Events and choose your event.
    3. Tap Save to Google Pay (or similar button).
    4. At the venue, open Google Wallet/Pay, swipe up, and select your event pass.

    Note: For some tickets (especially SafeTix), you may not see a traditional barcode inside the wallet. That’s normal—SafeTix uses encrypted, rotating codes in the background but still scans at the gate.

    Common Problems When Accepting Ticketmaster Transfers (and How to Fix Them)

    Even when you do everything right, Ticketmaster can still throw you a curveball. Here are some of the issues we see most often.

    1. “These tickets have been accepted by another email address”

    This usually means you were signed into one Ticketmaster account while the tickets were sent to a different email.

    Fix:

    • Log out of Ticketmaster completely.

    • Go back to the original transfer email and click Accept Tickets again.

    • Log in or create an account using the exact email that received the transfer.

    2. “Transfer unavailable” or generic error screens

    Sometimes Ticketmaster has temporary glitches or the event organizer has restricted transfers.

    Try this:

    • Refresh the page or try again in 5–10 minutes.

    • Open the email on a different device or browser (incognito mode often helps).

    • If you bought through a marketplace (StubHub, Vivid Seats, etc.) and the error persists, contact their support immediately so everything is documented.

    3. You accepted the transfer but don’t see the tickets

    A few things to check:

    • Make sure you’re signed into the correct Ticketmaster account (the same email as the transfer).

    • Check whether the tickets moved into your mobile wallet, which sometimes hides them from the main list.

    • Ask the sender to confirm whether the transfer shows as “Accepted” on their side. If it still says “Waiting to accept”, have them cancel and resend the transfer.

    How This Fits Into Ticket Reselling

    If you’re reselling tickets as a side hustle (or full-time), knowing how to accept and verify transfers is critical.

    A few quick best practices for brokers:

    • Accept transfers as soon as possible
      Don’t let transfers sit in your inbox. Accept them, confirm they show in your account, and only then treat them as “live” inventory.

    • Double-check event details
      Once accepted, confirm date, time, section, and row match what you expect before listing or re-transferring.

    • Stay within platform and organizer rules
      Some events limit transfer or resale. If Ticketmaster says transfer is disabled for an event, respect that.

    Want to Go Deeper Into Ticket Reselling?

    Accepting a Ticketmaster transfer is just one tiny piece of the ticket resale puzzle.

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    • Learn how to find high-demand events before they blow up,

    • Understand which tickets to buy and which to avoid, and

    • Build a repeatable system for flipping tickets for profit…

    …our Ticketflipping training and tools can help you shortcut years of trial and error.

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